NDIS Code of Conduct — Standards for Safe & Respectful Support
The NDIS Code of Conduct sets clear rules for disability service providers and support workers to ensure participants receive safe, ethical, and person-centred support. It protects the rights, dignity, wellbeing, and freedom of choice for all NDIS participants across Sydney and Australia.
1. Purpose of the NDIS Code of Conduct
The code safeguards participants by:
Promoting respectful and empowering care.
Preventing abuse, neglect, discrimination, and exploitation.
Setting expectations for NDIS providers and workers.
Ensuring quality, transparency, and accountability in support services.
2. Core Principles of the NDIS Code
All NDIS workers and providers must:
- Act with respect for individual rights and diversity.
- Deliver safe, competent, and ethical support.
- Maintain privacy and confidentiality.
- Report risks, harm, and unsafe practices.
- Avoid fraudulent or misleading behaviour.
- Prevent abuse, harm or neglect.
- Take steps to uphold participant choice and independence.
3. Participant Rights Under the NDIS Code
Every participant has the right to:
Be treated fairly, respectfully, and without judgement.
Receive support that is free from harm, abuse, or discrimination.
Have personal information protected and kept confidential.
Make their own decisions about care, providers, and services.
Feel safe and supported at home or in community programs.
Raise complaints without fear of service withdrawal.
At Better In Our Care, participant rights are central to how we deliver NDIS services across Sydney suburbs.
4. Responsibilities of NDIS Providers & Support Workers
Providers and workers must ensure:
| Responsibility | Expectation |
|---|---|
| Safe Care Delivery | Risk-aware, trained, and harm-free support |
| Professional Conduct | Honest, competent, qualified assistance |
| Respect & Dignity | Inclusive, patient, compassionate behavior |
| Incident Reporting | Immediate escalation for safety risks |
| Confidentiality | Private handling of personal data |
| No Exploitation | Zero tolerance for misuse or abuse |
| Quality Support | Goal-aligned, person-centred care |
5. What Support Workers Must NOT Do
NDIS workers must never:
- Physically, emotionally, or financially abuse a participant.
- Ignore or fail to report safety risks.
- Discriminate on disability type, age, background, or identity.
- Share personal or sensitive participant information.
- Provide unqualified or unsafe support.
- Engage in fraud, manipulation, or exploitation.
6. How Complaints & Incidents Are Managed
If a participant experiences or reports issues, providers must:
Take immediate steps to ensure participant safety.
Report incidents to regulatory authorities when required.
Investigate ethically and transparently.
Support the participant through the process without retaliation.
Better In Our Care encourages open communication and ensures participants across Sydney can raise concerns freely.
Our Services
At Better In Our Care, we’re dedicated to helping every individual live with confidence, comfort, and independence through our wide range of NDIS support services in Sydney. From personal care and daily living assistance to community participation, life skills development, and transport support, our services are designed to empower you at every step. With a compassionate team and a personalised approach, we make sure every participant receives the right support to achieve their goals and enjoy a fulfilling life.
Assisted Personal Activities
Compassionate NDIS personal care support including hygiene, grooming, mobility, and daily routines to help participants live comfortably, confidently, and independently at home.
Assisted Travel & Transport
Safe, reliable NDIS transport assistance helping participants reach appointments, community programs, and social events with confidence, comfort, and independence.
Daily Tasks & Shared Living
Personalised NDIS shared living and daily task support administered by professionals promoting independence, cooperation, and comfort in safe, inclusive home environments.
Participate Community
NDIS community participation services encouraging social connection, inclusion, and confidence through group activities, local events, and meaningful engagement.
Development Life Skills
Empowering participants with practical NDIS life skills training in budgeting, communication, cooking, and personal organisation for greater independence.
Group & Centre Activities
Engaging NDIS group and centre-based programs offering social interaction, skill development, and recreational experiences in a supportive, inclusive setting.
Household Tasks
Practical NDIS household assistance for cleaning, laundry, meal preparation, and home maintenance, helping participants maintain tidy, comfortable, and safe living spaces.
Innovative Community Participation
Creative NDIS community participation initiatives inspiring learning, friendship, & confidence through workshops, volunteering, & inclusive experiences.
About Us
At Better In Our Care, we’re driven by a simple purpose — to put people first. We believe in building relationships, nurturing independence, and creating a true sense of belonging for everyone we support.
Why Choose Us
Commitment to Quality Care
We go beyond meeting expectations; we set new standards for quality, safety, and reliability in every service we provide.
Empowering Independence Every Day
Our support focuses on building confidence and independence, helping you achieve your goals and live life on your own terms.
Genuine Community Connection
We’re more than a provider - we’re part of your community, creating opportunities for inclusion, growth, and lasting relationships.
Reliable Support, Every Step
Count on us for consistent, dependable care - whenever you need it, wherever you are on your NDIS journey.