Effective Date: 29 October 2025
Last Updated: 29 October 2025
Better In Our Care (“Better In Our Care”, “we”, “us”, or “our”) operates the website https://betterinourcare.net.au (the “Service”).
We are committed to protecting your privacy and handling personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and in line with our obligations as a registered NDIS provider.
By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy.
1. Definitions
Personal Information
Personal information has the meaning given under the Privacy Act 1988 (Cth) and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Sensitive Information
Sensitive information includes health information, disability-related information, NDIS participant status, support needs, and any other information afforded higher protection under Australian law.
Service
The Service refers to the website https://betterinourcare.net.au operated by Better In Our Care P/L.
2. Information We Collect
We collect personal information that is reasonably necessary for our functions and activities as an NDIS provider (APP 3).
(a) Personal Information You Provide
This may include:
- Full name
- Email address
- Phone number
- Residential or postal address
- Enquiry or referral details
- Date of Birth
- NDIS Plan related information
(b) Sensitive and Health Information
We may collect sensitive or health-related information only where necessary, and generally with your consent, including:
- Information relating to disability or support needs (where voluntarily provided)
- NDIS-related enquiry information
Sensitive information is handled with a higher level of care and confidentiality in accordance with APP 3 and APP 6.
(c) Automatically Collected Information
When you use our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- Referring URLs
3. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality and user experience.
Types of cookies used may include:
- Session cookies – to enable core website functionality
- Preference cookies – to remember user preferences
- Security cookies – to support website security
You may disable cookies through your browser settings; however, some parts of the Service may not function as intended.
4. How We Use Personal Information
We use personal information only for purposes permitted under the Australian Privacy Principles, including to:
- Respond to enquiries and contact requests
- Provide information about our NDIS services
- Improve our website and service delivery
- Communicate important updates
- Meet legal, regulatory, and NDIS compliance obligations
- Send marketing communications where permitted by law
5. Direct Marketing
We may send marketing or informational communications where:
- You have consented, or
- It is otherwise permitted under APP 7
You may opt out at any time by:
- Using the unsubscribe option in our communications, or
- Contacting us directly using the details below
We do not sell personal information to third parties.
6. Disclosure of Personal Information
We may disclose personal information to:
- Staff and contractors who require access to perform their duties
- IT, hosting, analytics, or professional service providers
- Regulatory or government authorities where required by law
- The NDIS Quality and Safeguards Commission where required
We take reasonable steps to ensure third parties handle information in accordance with Australian privacy laws.
7. Overseas Disclosure of Information
Some service providers (such as cloud hosting or analytics platforms) may store data outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure:
- The recipient complies with privacy protections substantially similar to the APPs, or
- The disclosure is otherwise permitted under APP 8
8. Data Security
We take reasonable steps to protect personal information from:
- Misuse, interference, and loss
- Unauthorised access, modification, or disclosure
This includes administrative, technical, and physical safeguards. While we strive to protect personal information, no method of electronic transmission or storage is completely secure.
9. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this Policy
- Meet legal, regulatory, and NDIS record-keeping obligations
When personal information is no longer required, we take reasonable steps to destroy or de-identify it.
10. Access and Correction
Under APP 12 and APP 13, you have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate, out-of-date, or incomplete information
Requests can be made using the contact details below. We may need to verify your identity before responding.
11. Third-Party Services and Analytics
We may use third-party services such as Google Analytics to understand website usage. These providers may collect information in accordance with their own privacy policies.
We encourage you to review the privacy policies of any third-party services you interact with.
12. Links to External Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage you to review their privacy policies.
13. Children’s Privacy
Our Service is not directed to children under 18 years of age. We do not knowingly collect personal information from children via this website.
14. Complaints and Privacy Concerns
If you have a concern or complaint about how we handle personal information, please contact us first so we can attempt to resolve the issue.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
Your continued use of the Service constitutes acceptance of the updated Privacy Policy.
16. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact:
Email: [email protected]